Account Manager

A leading international logistics company based in North County Dublin are hiring for an Account Management position. You will strengthen relationships with existing house accounts, penetrate their organisational structure to develop relationships at all levels beyond the main point of contact and understand the customers' business and strategy.

Responsibilities & Duties:

• Meet with the local customer to maintain customer information and satisfaction.  
• Ensure customer satisfaction and follow up.
• Communicate service issues to Department Managers/Supervisors.
• Action items lists maintained and updated weekly for follow-up items.
• Identify opportunities and grow business from existing house accounts.
• 10 calls per week. Preliminary schedule due by Monday afternoon. Mondays & Fridays are for setup and follow-up. Tuesday-Thursday are for calls.
• Build territory maps showing the number of accounts located in each city – update monthly
• CRM input & management for significant calls.
• Fluent in company systems and demos in order to provide technical updates to accounts
• Share weekly schedule with all Departments to help coordinate and participate in joint account visits.
• Turn major business opportunities and proposals over to Sales and operational issues to Operations.
• Management of Business Reviews – goal is to have a minimum of one per account per year
• Continually seek improvement in procedures and services to create more efficient and cost-effective operations.

Minimum Requirements:

• Minimum two years local freight / logistics industry experience with some account management experience.
• Ability to capture and document customer requirements.
• Good PC (MS Office etc).
• Demonstrated customer service skills and proven interpersonal skills.
• Some sales training would be beneficial. 
• Full clean driving licence and own transport.

For a confidential discussion on this or any other current opportunity please contact Garvan Cerasi 

IAC-Apr25