Junior Freight Operations Support

A leading Freight Forwarder is seeking a motivated Junior Operations & Customer Support Clerk to join its dynamic team. This is a great opportunity to build your career in freight and logistics with hands-on exposure to international operations and customer service.

Key Responsibilities:

• Coordinate import/export shipments across Europe, ensuring timely collections and deliveries.
• Liaise with international partners, hauliers, and warehouse teams to maintain service levels and resolve issues.
• Manage bookings from start to finish using ERP systems (e.g. Azyra), ensuring accuracy and timely updates.
• Handle customer communications via phone, email, and online platforms—providing status updates and support.
• Support pricing and quotation activities, KPI tracking, and process improvement initiatives.
• Ensure customs and documentation compliance while working to optimise operational efficiency.
• Maintain clear and professional communication internally and externally.

Skills & Experience:

• Previous experience in freight forwarding, logistics, or customer service preferred.
• Strong communication skills and fluent English (spoken and written).
• Proficient in Microsoft Office (especially Word, Excel, and PowerPoint).
• Highly organised with a structured, detail-focused approach.
• Self-starter with the ability to make sound decisions and prioritise in a fast-paced environment.
• Interest in logistics, technology, and commercial operations.
• A second European language is a plus.

For a confidential discussion on this or any other current opportunity please contact Nicola Murphy 

IAC-Apr25