Multinational global logistics provider now seeks an experienced Road Freight Forwarder for their South Dublin HQ. The company has a very ambitious management team and is happy to structure a package to attract a like-minded individual. The purpose of the role is to assist the Operations Manager in the effective running of the Operations Department by; compiling, agreeing & managing freight forwarding clients and business plans where appropriate; ensuring operational plans are developed and implemented to ensure the achievement of freight forwarding business objectives; ensuring that road freight SLAs are met.
Key Duties & Responsibilities:
- Ensure smooth operational running of operations freight forwarding Clients to include European Road, Short Sea, Customs and Warehouse activities.
- Management of supplier relationships to ensure that SLAs are achieved.
- Ensuring that service is maintained at the levels agreed within contracts.
- Defining, compiling & analysing agreed KPI information to ensure optimal efficiency & performance.
- Producing statistical information relating clients
- Reviewing & monitoring internal processes to ensure optimum efficiencies.
- Ensuring that operational plans are developed and implemented in line with business objectives
- Developing close relationships with clients through regular communication and meetings, developing and maintaining confidence and encouraging loyalty.
- Reviewing & analysing contract performance with customers, recommending & initiating improvement plans where appropriate.
- Ensuring that customers are kept fully informed about issues that affect contract performance.
- Design and presentation of appropriate client KPI’s.
- Identifying, developing and pursuing organic business growth opportunities with current clients.
Experience, Education & Skills:
- Minimum of 2-3 years recent experience within European road freight forwarding operations.
- Experience in fast paced operations environment, objective setting, including the establishment and monitoring of SLA’s/KPI’s.
- Experience of managing key clients.
- Strong written and verbal communication skills required.
- Ability to communicate appropriately and effectively with clients, suppliers, sales team, management and team.
- Leaving Cert or equivalent.
- Strong IT literacy including a strong understanding of maximising the effective utilisation of technology.
- Commercially Focused on maximising margin potential
- Self-starter with the ability work on own initiative with minimum supervision.
Terms:
Full-time, permanent, hybrid role (1-2 days within the office per week) with flexi-start available.
Package:
€40-50,000 with VHI, Pension and Bonus
For a confidential discussion on this opportunity, please contact Garvan Cerasi
IAC-Dec24